How can we help you? At Pacific Sun, we want you to be golden and happy!
Check out our quick guide below to our most frequently asked VIP billing questions,
our stay & save program and cancellations.
How do I resolve a membership billing issue or submit a question?
Please email Customer Care or call us at 775.826.4537.
What is the last day of the month to make changes to my account?
The last date to make a change to your account is the 25th of the month.
What day does automatic billing take place?
The 1st of every month or, if the 1st falls on a weekend or holiday, the following business day.
Can I change the automatic billing date?
No, the draft date for all VIP memberships is the 1st of every month.
How do I change the account that my membership is being billed to?
The account can be changed by visiting any Pacific Sun location or by clicking here.
Can I upgrade or downgrade the tanning level of my VIP membership?
Yes. Simply choose which level you want and be sure to submit the notice available by clicking here, by the 25th of the current month to be effective on the 1st of the following month.
What is Stay & Save?
Our Stay & Save program allows you to put your membership on a freeze status for as long as you like, securing your current membership pricing. During that time, we will bill your account a low monthly fee of $5.00. Up to six months of your freeze fee accumulates on your in-salon account as Sun Points to be used towards future purchases of lotion, upgrades, or other services or products. The maximum Sun Points that can be accumulated is $30.00 Sun Points are non- refundable and non-transferable. Sun Points cannot be applied to future VIP membership dues. Please note that you must reactivate your VIP membership to use the Sun Points that you have accumulated during your time on our Stay and Save program.
How can I put my account on the Stay & Save program?
You can enroll in the Stay & Save program by clicking here.
Can I tan while my VIP membership is on the Stay & Save program?
Yes, discounted single tanning sessions are available for purchase as long as your account is current and enrolled in the Stay & Save program.
Will I have to pay an enrollment fee when I resume tanning?
No, there is no additional enrollment fee when you resume tanning after being on the Stay & Save program. Your VIP membership will be reactivated based upon a pro-rated price, which is determined by the level of membership you have and the day you reactivate in salons.
Do I keep my original monthly membership fee when I resume tanning?
Yes, your monthly membership rate stays the same when you reactivate your VIP membership, unless you choose to upgrade or downgrade your membership level.
How can I cancel my membership at the end of any month?
You can cancel your membership by clicking here.
Important note: The last day for cancellations is the 25th of the month. If you cancel after that you will be billed your normal VIP membership fees on the 1st of the month and your tanning account will remain active until the last day of that month.
Can I cancel my membership in a Pacific Sun location?
No, cancellations must be submitted electronically or via certified mail to 500 East Moana Lane, Reno NV 89502.
Hold-Up. Wait a second!
Did you know that you can FREEZE your VIP membership for any length of time and return to tanning when your good and ready to?
It’s only $5 bucks a month!
You can freeze your VIP membership for as long as you like.
You get discounted sessions to use while your membership is frozen!
You get credit back, for up to six months of freeze fees, for use in salons when you reactivate!
You keep your access to your locked in low price and do not have to repay the enrollment fees.
____ Yes, I want to freeze my membership.
____ No, I still need to cancel my VIP membership.